Privacy Policy

Information We Collect

We may collect the following types of personal information when you use our website or services:

• Personal Identification: Name, email address, phone number, and home or business address.
• Account Information: Username, password, and booking history.
• Payment Information: Billing details processed securely through our payment provider (we do not store full card details).
• Usage Data: IP address, browser type, pages visited, and time spent on our site.
• Communications: Messages you send us via our contact form or email.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our cleaning services.
• Process bookings and manage your account.
• Send booking confirmations, reminders, and service updates.
• Respond to your enquiries and provide customer support.
• Send promotional communications (only if you have opted in).
• Comply with legal obligations and resolve disputes.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist in operating our website and delivering services (e.g., payment processors, email platforms).
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors interact with our site. You can control cookies through your browser settings. For more details, please read our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. When data is no longer needed, it is securely deleted or anonymised.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to delete your personal data ("right to be forgotten").
• The right to restrict or object to processing of your data.
• The right to data portability — receive a copy of your data in a structured format.
• The right to withdraw consent at any time where processing is based on consent.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: support@firstservicecleaners.ca